Returns & Exchanges
At Deus Ex Machina, we want you to be completely satisfied with your purchase. If your gear isn't the right fit, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Attach Shipping Label
Print the prepaid shipping label provided via the portal and affix it to the outside of your package, covering any previous barcodes.
Drop Off and Track
Drop your package at the nearest authorized shipping location and keep your receipt to track the progress of your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing