Frequently Asked Questions
Everything you need to know about Deus Ex Machina ID
How long does shipping take within Indonesia?
Standard shipping typically takes 2-5 business days depending on your location. Orders placed before 2 PM WIB are processed on the same day.
What is your return and exchange policy?
We offer a 7-day return policy for items in original condition with tags attached. Please note that sale items and undergarments are not eligible for return.
How can I track my order status?
Once your order is shipped, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery.
Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard), Bank Transfers (Virtual Accounts), and popular digital wallets like GoPay and OVO.
How do I ensure I choose the right size?
Each product page features a detailed size guide. Our apparel follows international sizing standards, but we recommend checking specific measurements for our slim-fit collections.
Are your products authentic?
Yes, this is the official Deus Ex Machina Indonesia online store. All products sold here are 100% authentic and designed to meet our global quality standards.